Inspect the console: Check your Xbox for any physical damage: spills, dirt, or dents. Was it ever dropped or knocked over? If so, there may be damage to the drive or inserted disc. Inspect the disc: Look at both sides of the disc. Are there scratches, smudges, cracks, or nicks? Insert the disc and listen to see if it rattles inside the disc drive or spins continuously. Is your Xbox One disc drive not working? Here are a few solutions that our experts recommend: 1. Schedule a repair How to fix Xbox disc errors Make an appointment or visit your nearest store now. If your console stops working, we’ll handle the repairs. But it can also keep certain consoles from reading discs or recognizing when they are inserted. The instant-on power mode allows for faster start-up and voice activation. While rare, your Xbox power settings can interfere with the disc drive. Defective hardwareĭepending on the age of your system, your hardware could be to blame for your Xbox not reading discs. There are levers, rollers, and screws inside the disc drive, and if any of these parts break, your Xbox won't function like it used to. Foreign objectsĬoins, toys, and paper clips, among other objects, are sometimes mistakenly lodged inside a console and can damage the disc drive. The laser lens is the most important-if it gets dirty, it won't read a disc properly and will need to be replaced. Hair, dust, and debris can find its way inside your Xbox and cause disc errors and internal-component malfunctions. Some of the most common issues include: Hidden dirt There are several reasons why your Xbox® may be having trouble recognizing certain games, including disc and console damage.

Xbox One not reading disc-how to troubleshoot & fix | Asurion Why your Xbox One won't read discs

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